Refund & Returns Policy
Every Udiibabaorder is covered: 7-day returns for retail buyers and 10-day returns for wholesale & factory buyers, counted from delivery. No wallet games, no disappearing claims — every step is recorded.
1. Request within window
Retail buyers have 7 days and wholesale/factory buyers have 10 days from delivery to request a return & refund from the order page. Pick the items, quantities, and reason — the refundable amount is calculated per item automatically.
2. Seller review — approve, return, or reject
The seller reviews the claim and either approves it directly, asks you to ship the items back with courier tracking, or rejects it with a written reason. Every step is timestamped on the claim timeline.
3. Offline settlement, on-ledger record
Approved refunds are settled out-of-band by cash, bank transfer, or QR — the seller records the method plus a settlement reference (e.g. Fonepay Ref #) on the claim, and a permanent REFUND entry is written to the payment ledger. Returned stock goes straight back to catalog.
4. Escalation & binding arbitration
If the seller rejects your claim or goes silent, escalate to Udiibabaplatform arbitration from the claim page. An admin ruling is binding: approval settles the refund automatically, rejection closes the claim with written reasons.
Instant cancellation before dispatch
Changed your mind before anything ships? Cancel the order directly for an instant, automatic cancellation — inventory is restocked immediately and no refund claim is needed.